We are having a problem printing reports from our terminal server. It prints blank pages. The redirected printers print from other applications including Test pages, Word, and PDF’s but will not print from Tessitura. We are using the Remote Desktop Easy Print functionality of Server 2008. Any Ideas?
Environment
Server 2008 R2 Remote Desktop Services
Thanks,
Marty
We have researched and reproduced the problem, and currently the Tessitura client does not support printing via Easy Print redirection; you can, however, continue to print reports by disabling Easy Print and using the older Terminal Services methods.
We are looking at possible resolutions to this issue, but cannot guarantee at this point that one will be found for the current generation of Tessitura.
Steven,
What are these "older Terminal Services methods" of which you speak?
~Dan