I'm very curious to know how other organizations are structured in terms of Tessitura-related roles especially at the management level. Is there one (or more?) person who has oversight and management of all things Tessitura? If so, what is their title and whom do they report to? Do you have a division/department separate from IT that is responsible for Tessitura/CRM? I'm particularly interested in hearing from small to mid-size organizations - staff of 30-50 and annual budget of $5-10mil. What about the job title for people who "do it all" at smaller organizations - oversight, database administration, application specialist, new feature implementation, integrations (email/web), data analysis and reporting, training, etc.)
Thanks!
Hi Odele.
We are about 35 to 40 staff mixture of FT and PT. and approx $12M. Our business is across performance, classes and tertiary education. We have external IT.
I'm CRM and Ticketing Manager and i started to bring Ticketing in house and implement TNEW. For 2 years i was the sole Tessitura Superuser, responsible for all reporting, builds, implementation and integrations and was the boxoffice.
For the past year I've had a Ticketing Specialist 4 days a week as a direct report and that's helped to manage the load. We do a lot of non standard tessitura and work across development, marketing, producing, education and advanced training and executive, and handle all Ticketing and integrations with Wordfly etc.
Cheers
Heath