I'm very curious to know how other organizations are structured in terms of Tessitura-related roles especially at the management level. Is there one (or more?) person who has oversight and management of all things Tessitura? If so, what is their title and whom do they report to? Do you have a division/department separate from IT that is responsible for Tessitura/CRM? I'm particularly interested in hearing from small to mid-size organizations - staff of 30-50 and annual budget of $5-10mil. What about the job title for people who "do it all" at smaller organizations - oversight, database administration, application specialist, new feature implementation, integrations (email/web), data analysis and reporting, training, etc.)
Thanks!
Hi Odele!
Previously, I worked at a small producing theatre (annual operating budget of $8mil at the time I worked there.) The position I held was titled "Data Systems Manager," and I was responsible for everything you listed in your post, plus building all of their performances and packages for each season. I was technically part of both the Marketing and Development departments (or at least that's how my payroll was budgeted), but reported to the Associate Director of Marketing as my immediate supervisor.
Generally, I would train a point person to be a Power User in each department at the organization that used Tessitura (marketing, ticketing, development, education, finance) so that they could in turn train any incoming staff as needed. They outsource general IT support, but I was often pulled in to handle non-Tessitura issues simply because I was physically present and had a tech-related job.
Let me know if you have any other questions!
Best,
Darryl