Is anyone observing that PDFs generated by Tessitura (v. 15.1.3) are not readable on newer iPhones or iPads?
Clarke, this issue was a topic of discussion on the Reporting & Analytics Forum a few months ago and appears on the Release Notes identified by the key DEV-2707 where the Release Note is:
"There are two different issues contributing to this problem, one related to the version of Powerbuilder utilized by Tessitura and the other related to a defect in Apple iOS 13+. This issue will be resolved with an upgrade from Powerbuilder 2017 to Powerbuilder 2019 which will be implemented with the Tessitura v16.0 release. Apple's technical Support team confirmed that this PDF rendering problem is a known issue in their tracking system with iOS 13+ that may be addressed in a future iOS update which would resolve this problem with Powerbuilder 2017 and therefore in Tessitura v15.1+."
Bob