We recently lost our head IT person who did all the backend of Tessiture, and alas, I am slowly starting to learn more and more. Around New Years though, our Analytics started throwing this error. Has anyone seen this before and if so, is there an easy fix? (We do have a ticket in for this as well, but I figured perhaps the Tess Hive Mind might be able to help as well!).
Isn't this the cutest error message?
Try restarting the following services on your Analytics Server and restart your cubes.
Sisense.CLRConnectorsContainer
Sisense.Oxygen
ElastiCubeManagementService
Unfortunately, no luck with the restarts. Same error. Hopefully I will get a response in the ticket soon, and if I do, I will add it here (also open to any ideas others might have!).
Hmm... what's your email? I'll forward you what I have from our ticket - have your contact(s) reference ticket 78283. At some point they had me reinstall our TessituraProcessingService (be mindful of the .ini file!), and two months later, they had me reinstall the Analytics Cuber server... What version of Tessitura are you on? I'm assuming you're self-hosted since you had access to restart the services?
Here are some other things to try:
If you have the ability to make these changes, I was told to setup the Analytics services to restart on the following schedule. We set ours to Automatic (Delayed Start) so they don't try to start before the server is fully operational.
The services which should be set to auto-start are the following:
ElastiCubeManagementServiceSisense.CLRConnectorsContainerSisense.DiscoverySisense.ECMLogsPersistenceServiceSisense.HouseKeeperSisense.JVMConnectorsContainerSisense.OrchestratorSisense.OxygenSisense.PulseSisense.Repository Services that need to be disabled:Sisense.CollectorSisense Shipper
Thanks Emily! It seems like there might be a bigger underlying issue, but I will keep these things on my back pocket if we are still stuck.