Analytics License has Expired..

Isn't this the cutest error message? 

Try restarting the following services on your Analytics Server and restart your cubes. 

Sisense.CLRConnectorsContainer

Sisense.Oxygen

ElastiCubeManagementService

Unfortunately, no luck with the restarts. Same error.  Hopefully I will get a response in the ticket soon, and if I do, I will add it here (also open to any ideas others might have!).

Hmm... what's your email? I'll forward you what I have from our ticket - have your contact(s) reference ticket 78283. At some point they had me reinstall our TessituraProcessingService (be mindful of the .ini file!), and two months later, they had me reinstall the Analytics Cuber server... What version of Tessitura are you on? I'm assuming you're self-hosted since you had access to restart the services?

Here are some other things to try:

• Restart your Analytics server
• Check the bindings settings for port 443 for the Analytics Site in IIS 
• From the IIS Server (probably your Analytics server), browse the 443 site and verify you can log in using the username and password defined in TIM for the license user
  • You can see an encrypted version of the password in the Text View and decrypt with the Encryption Utility in Tessitura Security

If you have the ability to make these changes, I was told to setup the Analytics services to restart on the following schedule. We set ours to Automatic (Delayed Start) so they don't try to start before the server is fully operational.

The services which should be set to auto-start are the following:

ElastiCubeManagementService
Sisense.CLRConnectorsContainer
Sisense.Discovery
Sisense.ECMLogsPersistenceService
Sisense.HouseKeeper
Sisense.JVMConnectorsContainer
Sisense.Orchestrator
Sisense.Oxygen
Sisense.Pulse
Sisense.Repository

Services that need to be disabled:
Sisense.Collector
Sisense Shipper

Hmm... what's your email? I'll forward you what I have from our ticket - have your contact(s) reference ticket 78283. At some point they had me reinstall our TessituraProcessingService (be mindful of the .ini file!), and two months later, they had me reinstall the Analytics Cuber server... What version of Tessitura are you on? I'm assuming you're self-hosted since you had access to restart the services?

Here are some other things to try:

• Restart your Analytics server
• Check the bindings settings for port 443 for the Analytics Site in IIS 
• From the IIS Server (probably your Analytics server), browse the 443 site and verify you can log in using the username and password defined in TIM for the license user
  • You can see an encrypted version of the password in the Text View and decrypt with the Encryption Utility in Tessitura Security

If you have the ability to make these changes, I was told to setup the Analytics services to restart on the following schedule. We set ours to Automatic (Delayed Start) so they don't try to start before the server is fully operational.

The services which should be set to auto-start are the following:

ElastiCubeManagementService
Sisense.CLRConnectorsContainer
Sisense.Discovery
Sisense.ECMLogsPersistenceService
Sisense.HouseKeeper
Sisense.JVMConnectorsContainer
Sisense.Orchestrator
Sisense.Oxygen
Sisense.Pulse
Sisense.Repository

Services that need to be disabled:
Sisense.Collector
Sisense Shipper

Thanks Emily! It seems like there might be a bigger underlying issue, but I will keep these things on my back pocket if we are still stuck.