Getting the following error, Any ideas?
Message:
Failed to print order.
Severity:
Error
Exception:
Retrieving the COM class factory for component with CLSID {06B85CAA-48CD-4FC9-9494-4CE0CBE4EC47} failed due to the following error: 80040154. - COMException
Source:
Order
StackTrace:
at Tessitura.TicketFormatter.Engine.GetFormattedTicket(DataSet ds) at Tessitura.ETicket.WindowsService.Orders.ProcessOrder(Int32 orderNumber, String receipt, PahtsSettings settings, DataSet dsTickets) at Tessitura.ETicket.WindowsService.Orders.ProcessOrder(Int32 orderNumber, String receipt, PahtsSettings settings) at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt)
I'm getting the same thing an a Windows 2008 R2x64 machine. We just (tried) to migrate the 9.0.0.2 services (report, NScan, Seat server, etc...) to this platform. Everything else works except PAH.I have a ticket currently in progress on Footprints. If I get something working I'll let you know.
That's exactly what we are doing. Let me know what you find out.
Marty Jones
Database Administrator
Omaha Performing Arts 1200 Douglas Street
Omaha, Nebraska 68102
P 402.661.8469 | F 402.345.0222
Marty.Jones@omahaperformingarts.org
www.omahaperformingarts.org
For tickets, call Ticket Omaha at 402.345.0606
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell Sent: Thursday, April 15, 2010 10:35 AM To: Martin A. Jones Subject: Re: [Tessitura Technical Forum] PAHT
I'm getting the same thing an a Windows 2008 R2x64 machine. We just (tried) to migrate the 9.0.0.2 services (report, NScan, Seat server, etc...) to this platform. Everything else works except PAH. I have a ticket currently in progress on Footprints. If I get something working I'll let you know.
From: Marty Jones <bounce-martyjones7649@tessituranetwork.com> Sent: 4/15/2010 10:28:55 AM
at Tessitura.TicketFormatter.Engine.GetFormattedTicket(DataSet ds)
at Tessitura.ETicket.WindowsService.Orders.ProcessOrder(Int32 orderNumber, String receipt, PahtsSettings settings, DataSet dsTickets)
at Tessitura.ETicket.WindowsService.Orders.ProcessOrder(Int32 orderNumber, String receipt, PahtsSettings settings)
at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt)
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You bet –
We have tried these suggestions from the network to no avail:
Check your C:\Windows\Assembly folder. Is ADODB.dll present there? If so, what version? Is there also a copy of this .dll in your Tessitura Eticket Server folder? What version is present there?
(neither were there for us) 1 - Copy the ADODB.dll I'm attaching here (in the attached .zip file) to your C:\Windows\Assembly directory. When you install this new DLL make sure the version shows as 7.0.3300.0 You have to use a utility called GACUTIL, I've included gacutil in the .zip. Extract it and save it on the C: drive along with the dll. Then go to C:\ and type in gacutil /i adodb.dll 2 - Restart IIS
Can you try re-registering ticketformat.dll? Example format: Regsvr32 "F:\Tessitura\Tessitura ETicket Server - Live\ticketformat.dll"
Nathan Campbell Manager of Support and Systems Analysis Dallas Symphony Orchestra Morton H. Meyerson Symphony Center Schlegel Administrative Suites 2301 Flora Street Dallas, Texas 75201 214-871-4026 - phone 214-953-1218 - fax n.campbell@dalsym.com www.dallassymphony.com This week at the DSO! April 15-18 Mozart: Symphony No. 29 Schumann: Piano Concerto Hans Graf, conductor April 18-19 Kathy Griffin Click Here To Buy Tickets
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Marty Jones Sent: Thursday, April 15, 2010 11:10 AM To: Nathan Campbell Subject: RE: [Tessitura Technical Forum] PAHT
Hi Marty,
Good day.
There are two problems involved in this PANTs issue.
1, adodb.dll should be available for PANTs window service.
2, x64 windows operating system needs to be told that PANTs is a 32 bit application.
for problem 1:
http://www.tessituranetwork.com/COMMUNITY/forums/p/1153/3802.aspx#3802
for problem 2:
http://www.tessituranetwork.com/COMMUNITY/forums/t/1073.aspx
have fun
Ben
Ben,
This worked like a champ! Thank you for assisting.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ben Gu Sent: Thursday, April 15, 2010 7:28 PM To: Martin A. Jones Subject: Re: [Tessitura Technical Forum] PAHT