I can't fathom that this would be a known bug, it's so serious. I'm curious if anyone else can duplicate it or has seen it in their system.
It appears that when we extract constituents, and the output set (the default output set has these) contains phone number and email address, if the customer lacks a phone number, then the email address is also not output, even if it exists. We have no idea when this started happening or how long it has been going on, we just happened to have a couple of emergency communications to small audiences that were carefully scrutinized, which is the only reason we noticed the issue. I think there had been events in the past where people felt like the actual mailed numbers were too small, but it wasn't looked into thoroughly.
As I should have said before, we're on 15.1.0, thanks .
Gawain Lavers In what version are you seeing this issue?
Gawain LaversWe are currently on 15.0.4. I’ve not received any reports of this from our users to date. However, as your indicate one might not see this unless you were looking for it. We will try to keep our eyes open for this. Thanks for the heads up.
I’m about to go into testing of 15.1.4, we will try to add this to our testing cycle.
Have you placed a support ticket for this? Has this been identified as a defect?
We have certainly placed a ticket, haven't checked the defect list.