Hi all,
Feeling a bit silly, I couldn't figure out how to search the forums but still hoping for an answer. We use an on-prem Exchange server for customer email notifications and print-at-home tickets. We are looking at moving to Office 365 but want to know if Tessitura will be able to use Office 365 Outlook or Exchange online- I've worked with other apps that require on-prem email and want to make the right choices.
Thanks,
Liam
We recently went through this process with O365 and you're going to need to set up an SMTP relay with a connector (Option 3): https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-3
Tessitura doesn't trust the TLS connection with O365 so neither option 1 or 2 worked for us. We're self-hosted, so perhaps that was half our issue. No idea how this would be resolved with RAMP, but I would definitely get a TASK ticket in the queue now!
Godspeed.
We are RAMP and Office365 and there were no issues with setup that I remember from 2 years ago. So RAMP team knows what needs to happen- and just be sure you have an Office365 Admin handy!
Hey Liam, I believe Latoyah Forsyth just went through this when they moved to RAMP. Talk with her!
Thanks for the replies and information, everyone!!
Thanks for looping me in :) and hey Liam Flynn sorry I've been on leave but we sure did. We setup an SMTP relay based on the info found here: https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-3
Feel free to email me for more info if you would like more specific info on our setup! latoyah.forsyth@melbournerecital.com.au
Cheers,
Latoyah
Emily Nash, do you happen to know if this is still the best solution? We are currently hybrid, but I need to figure out a permanent solution for Tessitura-generated emails.
Clarke