Hello,
I work in a consortium and one of the things I am trying to do is create an order confirmation specifically for one of our resident companies so that they can send confirmations from the application to the patron's email on file. I have already created the HTML template and I can get it to generate the file for printing, but when I try to send via email, it 1) sends from the wrong email profile and 2) will only send if I am logged in as the system administrator user group. When I log in with their user group (box office), it never sends the email. Has anyone ran into this problem? We have a unique set up where this particular resident company handles their subscriptions through their office, but all single tickets go through our box office and our web site. When I do send the email it's coming from our box office email rather than our resident companies email. I believe I have set up everything correctly, but now I am stumped. Any help would be greatly appreciated!
Best,
Ashley
Hello Ashley!
I'm having the SAME exact problem right now and was wondering if you resolved this problem and had any advice for me.
I hope you're well! :)