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HTML Order Acknowledgement - sending from wrong email profile

Ashley Dawson
$organization

Hello, 

I work in a consortium and one of the things I am trying to do is create an order confirmation specifically for one of our resident companies so that they can send confirmations from the application to the patron's email on file.  I have already created the HTML template and I can get it to generate the file for printing, but when I try to send via email, it 1) sends from the wrong email profile and 2) will only send if I am logged in as the system administrator user group.  When I log in with their user group (box office), it never sends the email.  Has anyone ran into this problem?   We have a unique set up where this particular resident company handles their subscriptions through their office, but all single tickets go through our box office and our web site.  When I do send the email it's coming from our box office email rather than our resident companies email.  I believe I have set up everything correctly, but now I am stumped.  Any help would be greatly appreciated!

Best, 

Ashley 

  • $organization

    Hi Ashley,

    Are you on v15? If so, are the emails being sent from the email profile associated with the Impresario ORDER_EMAIL_PROFILE id (as opposed to the organization)? We are also in a consortium and had a similar problem where it was sending from the Impresario setting regardless of the ORDER_EMAIL_PROFILE id set for the specific org.
    I think it may be associated with defect 140838 where organization specific ORDER_EMAIL_PROFILE settings are not respected - the Impresario setting is always used. According to the defect list, this is resolved in v15.0.3.

    With regard to 2), I'll have a think back to whether we had the same issues (I know there were a few hurdles we had to overcome to get them to send). I'll let you know if I can remember.

    Thanks,
    Stefanie

  • $organization in reply to Stefanie Lam

    Hi Stefanie!

    Thanks for your response!  That is good to know.  Yes, it is indeed sending from the impresario Order_EMAIL_PROFILE id.  We are not on V.15 yet, but will be later this spring, glad to know there is a fix in the upgrade!  Do you know of a workaround for this issue until we can upgrade?

    I really appreciate your feedback and looking into this!

    Best, 

    Ashley

  • $organization

    Hello Ashley!

    I'm having the SAME exact problem right now and was wondering if you resolved this problem and had any advice for me.

    I hope you're well! :)