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Controlling delivery methods for online orders

James Herberson
$organization

How would we go about limiting the delivery method options for online orders?  We have events that we offer online at venues that do not have a will-call so we need to be able to control what methods are available to make sure a patron cannot choose a HABO option for an event that does not handle will-call.

Thanks for your help.

 

/Jim

Parents
  • $organization

    Can you sell these events via a specific MOS? 

    Then you can just map the delivery method to the MOS via TX_MOS_SHIP_METHOD

  • $organization in reply to Mark Wladika

    Ok, so I decided to set up the restriction by MOS like Mark suggested.  In TX_MOS_SHIP_METHOD, I associaed Mail as the only ship method for that MOS.  However, when I create an online order using that MOS, the API is still returning HABO as an option when I use getaddressandshipping method.

    ???  What gives?  Any thoughts?

  • $organization in reply to James Herberson

    From the System Tables document in the TX_MOS_SHIP_METHOD table section:

     

    The system default ship method (ID -1 Hold at Box Office) and the default ship method for a mode of sale are always valid, regardless of whether or not they are associated with a mode of sale in this table.

     

    So that table is good to limit all other delivery methods, but not the Hold at Box Office method.  On the Tessitura side there is no way to limit that particular delivery method.

     

    Kevin Sheehan

    Documentation and Project Specialist

    Tessitura Network, Inc.

    ksheehan@tessituranetwork.com

    www.tessituranetwork.com

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of James Herberson
    Sent: Thursday, April 23, 2009 4:11 PM
    To: Kevin Sheehan
    Subject: Re: [Tessitura Technical Forum] Controlling delivery methods for online orders

     

    Ok, so I decided to set up the restriction by MOS like Mark suggested.  In TX_MOS_SHIP_METHOD, I associaed Mail as the only ship method for that MOS.  However, when I create an online order using that MOS, the API is still returning HABO as an option when I use getaddressandshipping method.

    ???  What gives?  Any thoughts?

    From: Mark Wladika <bounce-markwladika8458@tessituranetwork.com>
    Sent: 4/20/2009 12:05:52 PM

    Can you sell these events via a specific MOS? 

    Then you can just map the delivery method to the MOS via TX_MOS_SHIP_METHOD




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.

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  • Former Member
    Former Member $organization in reply to Kevin Sheehan
    To follow up on Kevin's comments, you would have to develop custom web code to suppress HABO as a delivery method based upon your business needs.
     
    Bob

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kevin Sheehan
    Sent: Thursday, April 23, 2009 4:41 PM
    To: Robert Bell
    Subject: RE: [Tessitura Technical Forum] Controlling delivery methods for online orders

    From the System Tables document in the TX_MOS_SHIP_METHOD table section:

     

    The system default ship method (ID -1 Hold at Box Office) and the default ship method for a mode of sale are always valid, regardless of whether or not they are associated with a mode of sale in this table.

     

    So that table is good to limit all other delivery methods, but not the Hold at Box Office method.  On the Tessitura side there is no way to limit that particular delivery method.

     

    Kevin Sheehan

    Documentation and Project Specialist

    Tessitura Network, Inc.

    ksheehan@tessituranetwork.com

    www.tessituranetwork.com

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of James Herberson
    Sent: Thursday, April 23, 2009 4:11 PM
    To: Kevin Sheehan
    Subject: Re: [Tessitura Technical Forum] Controlling delivery methods for online orders

     

    Ok, so I decided to set up the restriction by MOS like Mark suggested.  In TX_MOS_SHIP_METHOD, I associaed Mail as the only ship method for that MOS.  However, when I create an online order using that MOS, the API is still returning HABO as an option when I use getaddressandshipping method.

    ???  What gives?  Any thoughts?

    From: Mark Wladika <bounce-markwladika8458@tessituranetwork.com>
    Sent: 4/20/2009 12:05:52 PM

    Can you sell these events via a specific MOS? 

    Then you can just map the delivery method to the MOS via TX_MOS_SHIP_METHOD




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.

    No virus found in this incoming message.
    Checked by AVG - www.avg.com
    Version: 8.5.287 / Virus Database: 270.12.3/2076 - Release Date: 04/23/09 06:30:00




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.
  • $organization in reply to Former Member

    I am bumping this post as I have a follow up question...

    Is it possible to re-name the HABO shipping method?  We have a seperate Venue Will Call delivery method and having this along side the HABO as an option is confusing some patrons. 

    I realized that through MOS, the HABO becomes default once you have reached your n days out from show, but venue will call is essentially the same thing for us.  If we could rename the -1 ID then this would take care of the confusion. 

    Do all procedures that reference HABO refer to the ID in the table or is HABO hard coded into anything?

Reply
  • $organization in reply to Former Member

    I am bumping this post as I have a follow up question...

    Is it possible to re-name the HABO shipping method?  We have a seperate Venue Will Call delivery method and having this along side the HABO as an option is confusing some patrons. 

    I realized that through MOS, the HABO becomes default once you have reached your n days out from show, but venue will call is essentially the same thing for us.  If we could rename the -1 ID then this would take care of the confusion. 

    Do all procedures that reference HABO refer to the ID in the table or is HABO hard coded into anything?

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