Hi
I had a merge fail with the following error message that I have never seen before:
Merge (Kept Constituent 7273802, Delete Constituent 7403090) failed : Error 50000, Severity 11, State 2, Procedure AP_DELETE_ACCOUNT_DATA, Line 165, The selected account cannot be deleted because it is being referenced elsewhere in the system.
Does anyone know how to resolve this so the accounts can be merged? The delete account was a test account created for one transaction that was refunded so I can't figure out where else in the system it would be referenced.
Thanks Jess LevySan Francisco Opera415-551-6319
Weird. ACCOUNT_DATA basically means "credit card", so I assume that's what it's refusing to delete, but I'm not sure why it wouldn't just transfer the card to the keep constituent.
Gawain Lavers said:I'm not sure why it wouldn't just transfer the card to the keep constituent.
I have a support ticket open at the moment re: dupe CC's being left on post-merge constituents causing errors on TNEW.
The above error feels related...