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Proper disposal for "dead" tokens?

Mindee Waltz (Past Member)
$organization

The Deepnet documentation doesn't mention what to do with a dead token; would love to know how to properly dispose of ours!

Parents
  • $organization
    Thanks, Sandra!  Here’s a question:
     
    Is there a way to recover a token that seems to still have life, yet displays “No seed” or does not cooperate when trying to sync.  We’re on RAMP, and some tokens will not sync, even though RAMP staff have taken extra steps in addition to the steps taken onsite to help sync the token.
     
    Thank you,
     
    Dr. Laura House, Shared Services Database Manager
    Kauffman Center for the Performing Arts
    1601 Broadway | Kansas City, MO 64108
    direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037
    kauffmancenter.org | a non-profit 501(c)3 organization
    KauffmanCenterlogO2006_05_2008
    Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.
     
     
Reply
  • $organization
    Thanks, Sandra!  Here’s a question:
     
    Is there a way to recover a token that seems to still have life, yet displays “No seed” or does not cooperate when trying to sync.  We’re on RAMP, and some tokens will not sync, even though RAMP staff have taken extra steps in addition to the steps taken onsite to help sync the token.
     
    Thank you,
     
    Dr. Laura House, Shared Services Database Manager
    Kauffman Center for the Performing Arts
    1601 Broadway | Kansas City, MO 64108
    direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037
    kauffmancenter.org | a non-profit 501(c)3 organization
    KauffmanCenterlogO2006_05_2008
    Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.
     
     
Children
  • $organization in reply to Laura House

    Hi Laura,

    Unfortunately, once a token says "no seed" or refuses to stay in sync no matter how many attempts are made, it's dead. If the battery still has good life, you may want to hang on to the battery as a spare; but you can recycle the remainder. Be sure to follow the instructions in the Deepnet manual when changing batteries, in order to keep your working tokens in sync.

    Please do open a TASK ticket when you've got deceased tokens, so that we can talk about replacements and adjust the number of live tokens we've got on record for your organization.