The Deepnet documentation doesn't mention what to do with a dead token; would love to know how to properly dispose of ours!
Mindee, If you have a token out of commission and have notified us so we can take it off any active user accounts you may dispose of it at your location. There is no preferred way to dispose of the token but certainly cracking it open and taking the battery out works.
Hi Laura,
Unfortunately, once a token says "no seed" or refuses to stay in sync no matter how many attempts are made, it's dead. If the battery still has good life, you may want to hang on to the battery as a spare; but you can recycle the remainder. Be sure to follow the instructions in the Deepnet manual when changing batteries, in order to keep your working tokens in sync.
Please do open a TASK ticket when you've got deceased tokens, so that we can talk about replacements and adjust the number of live tokens we've got on record for your organization.