Can anyone direct me to some documentation for configuring a Boca printer (Lemur) to print from a Word document? I've done some investigating on the Boca website, other forums, and just troubleshooting on my own...but no luck. I'm definitely on the elementary level when it comes to tech-savviness, so bear with me.
Or perhaps I'm attempting something that is not possible or going about it in the wrong way- I'm basically trying to come up with a "code red" back-up plan for printing generic tickets in the event that Tessitura/RAMP is down and we can't access the system to print tickets.
Katie,
I don't know if you can print from a word document but I believe you can print from notepad if the contents are in FGL. An easy way to see an example of this formatting for a ticket is to print an actual ticket but set the printer such that it doesn't delete the .SHD and .SPL files from your computer after printing.
1. Go to Control Panel\Hardware and Sound\Devices and Printers2. Right-click on your printer and select Printer Properties > Advanced Tab > check "Keep Printed Documents"
After you print a ticket, you will see 2 files created in C:\Windows\System32\spool\PRINTERS for that order. The .SPL file contains all of the details of the tickets you just printed. I believe you should be able to print directly from that document but I haven't tested it since I don't have a printer handy.
Don't forget to uncheck "Keep Printed Documents" after you do this test so your PRINTERS folder doesn't get filled up with files.
Dale