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Vantiv is now WorldPay

Lisa Gendell
$organization

Hello there!!

Has anyone had trouble getting the credit cards reports since Vanitv is now WorldPay? I haven't been able to receive my Ecommerce and Retail reports in 13 days.

I have called  Vantiv everyday since Feb. 2 and the customer service is unbearable. I am on hold for an average of 30 minutes every time and I get absolutely no where with the representatives. 

Any suggestions?

Thanks,

Lisa Gendell

The Joyce There

Parents
  • $organization
    I feel your pain! I haven’t had any luck with their customer service either. The woman actually told me she had not been trained on the new system so she couldn’t help me! We’re signed up for the webinar at the end of the month so hopefully we’ll learn something then.
     
    Shelley Espinoza
    System Services Manager
     
     
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  • $organization
    I feel your pain! I haven’t had any luck with their customer service either. The woman actually told me she had not been trained on the new system so she couldn’t help me! We’re signed up for the webinar at the end of the month so hopefully we’ll learn something then.
     
    Shelley Espinoza
    System Services Manager
     
     
Children
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