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Vantiv is now WorldPay

Lisa Gendell
$organization

Hello there!!

Has anyone had trouble getting the credit cards reports since Vanitv is now WorldPay? I haven't been able to receive my Ecommerce and Retail reports in 13 days.

I have called  Vantiv everyday since Feb. 2 and the customer service is unbearable. I am on hold for an average of 30 minutes every time and I get absolutely no where with the representatives. 

Any suggestions?

Thanks,

Lisa Gendell

The Joyce There

Parents
  • $organization
    Hi Ahmet,
    Yes we use Vantiv as our processor but I can’t get anyone to send my an invite so we can receive our E-commerce and Retail reports. I can login into iqaccess and only receive the Moto reports. The customer service at Vantiv is unbearable and I don’t know what to do. I have called 15 times in the last two weeks and no one will help me.
     
    I appreciate your reply.
     
    Best,
    Lisa
     
    Lisa Gendell
    Box Office Manager
    The Joyce Theater Foundation, Inc.
    175 Eighth Avenue  New York, NY 10011
    T 212 691 9740 ext 255  |  F 212 691-9753
     
    GET CLOSER TO DANCE
     
     
Reply
  • $organization
    Hi Ahmet,
    Yes we use Vantiv as our processor but I can’t get anyone to send my an invite so we can receive our E-commerce and Retail reports. I can login into iqaccess and only receive the Moto reports. The customer service at Vantiv is unbearable and I don’t know what to do. I have called 15 times in the last two weeks and no one will help me.
     
    I appreciate your reply.
     
    Best,
    Lisa
     
    Lisa Gendell
    Box Office Manager
    The Joyce Theater Foundation, Inc.
    175 Eighth Avenue  New York, NY 10011
    T 212 691 9740 ext 255  |  F 212 691-9753
     
    GET CLOSER TO DANCE
     
     
Children
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