Hello there!!
Has anyone had trouble getting the credit cards reports since Vanitv is now WorldPay? I haven't been able to receive my Ecommerce and Retail reports in 13 days.
I have called Vantiv everyday since Feb. 2 and the customer service is unbearable. I am on hold for an average of 30 minutes every time and I get absolutely no where with the representatives.
Any suggestions?
Thanks,
Lisa Gendell
The Joyce There
Hi Lisa,
We are using Vantiv as a payment gateway only, and we use their Virtual Terminal for reporting. That website has been functional. We get a monthly Number of Transactions and Charges report, which is normally sent mid-month. Not sure, if that will be disrupted because of the recent change. We will know soon. It seems like you are using Vantiv as a processor also, and you are talking about the reports related to their function as a processor.
Ahmet