I'd like to merge a bunch of old constituent records from our old system that represent day of sales into the General Public/Null constituent record (customer #0). Unfortunately, when I tried to do this, I received an error message stating "Invalid Entry: Valid kept and deleted IDs must both be specific to schedule a merge." My Keep ID was 0 and the Delete ID was one of the records I wanted to merge into the General Public record.
Is there a setting I need to change? If this merge is truly NOT possible, what workarounds have you employed.
We have a ton of "bad" records I'd love to have all merged into General Public.
Thanks!Sara
Hi Sara,
Gawain is correct - customer 0 isn't a real constituent and so you can't merge records into it.
You might want to create a new constituent for this - it can also be useful for when you get contacted with a "take me off your database" type call. But bear in mind that for the merge to work, you'll need to update the records so the names match.....
Martin
Martin Keen (Past Member) said:But bear in mind that for the merge to work, you'll need to update the records so the names match.....
I agree with Beth, I don't believe there's anything in the standard code that prevents merging records with different names.
Martin Keen (Past Member) said:You might want to create a new constituent for this
Also agreed. If we did something like this we'd probably merge into our official Anonymous constituent.