Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.
Yes. We’ve been dropping Payment Gateway connections since about 4:25 PM Central time. Getting the following error in the logs…
“Authentication failed because the remote party has closed the transport stream”
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer Sent: Wednesday, October 04, 2017 4:47 PM To: Spees, Daniel <SpeesD@cso.org> Subject: [Tessitura Technical Forum] Vantiv Out?
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We can get auths in Pittsburgh!
Also, thought I'd mention (and likely you all have something similar in place), long ago we set up "No Auth" payment methods so when this happens we can at least capture a credit card number in Tessitura securely. They usually are inactive, but I can activate them with a quick query in SSMS. Then when we can get auths again, we reverse the "No Auth" payment with the "Authorizing" payment.
Hi Nancy,
Could you explain more about the "No Auth" payment methods? We don't have anything like this set up, but it sounds like something I should explore for these situations! If you're entering an unauthorized payment, how do you see that card number again later to enter it with the authorized payment method?
Thanks for the help!
Dorothy