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Veraphone Chip Reader

Seth Ghitelman
$organization

I am looking to if other users having issues with the chip readers from Vanitv. We are regularly having to restart the services on the computer to get the chip readers to work at the beginning of the day.

 

Anyone else expereincing the same issue? 

Parents
  • $organization

    We use MX915 readers and the triPOS software. Upgrading to the latest triPOS software was our most recent remedy.

    We solved many problems on our own, but toward the end, we had to reach out to our implementation specialist and the RAMP team.

    Early on, it was constant restarting for us.... and we had upwards of 20 readers in use and spread around the state of MN. It's been very frustrating. Things definitely improved toward the end of our busy season last Fall. Most of our locations are shut down for the winter, so we'll have to wait and see in the Spring when things 'RAMP' back up.

    Before reaching out to Tessitura techs, we discovered many things on our own that lead to having to restart the readers. We employ Windows 10 All-in-One touch screen workstations. A few of the earlier remedies for us were:

    1. Setting the triPOS.net Windows service to Delay upon startup (reason being, we wanted to make sure there was enough time for all USB ports to warm up and begin communicating before attempting to start the reader)
    2. Disable the Power Saving settings on the workstation that led to the USB ports being shut down after a period of inactivity (this was a very tricky one to track down, but I believe it helped us greatly...i just recently discovered that a problem machine did NOT have the Power Setting set to disabled)

    Good luck!

Reply
  • $organization

    We use MX915 readers and the triPOS software. Upgrading to the latest triPOS software was our most recent remedy.

    We solved many problems on our own, but toward the end, we had to reach out to our implementation specialist and the RAMP team.

    Early on, it was constant restarting for us.... and we had upwards of 20 readers in use and spread around the state of MN. It's been very frustrating. Things definitely improved toward the end of our busy season last Fall. Most of our locations are shut down for the winter, so we'll have to wait and see in the Spring when things 'RAMP' back up.

    Before reaching out to Tessitura techs, we discovered many things on our own that lead to having to restart the readers. We employ Windows 10 All-in-One touch screen workstations. A few of the earlier remedies for us were:

    1. Setting the triPOS.net Windows service to Delay upon startup (reason being, we wanted to make sure there was enough time for all USB ports to warm up and begin communicating before attempting to start the reader)
    2. Disable the Power Saving settings on the workstation that led to the USB ports being shut down after a period of inactivity (this was a very tricky one to track down, but I believe it helped us greatly...i just recently discovered that a problem machine did NOT have the Power Setting set to disabled)

    Good luck!

Children
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