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Veraphone Chip Reader

Seth Ghitelman
$organization

I am looking to if other users having issues with the chip readers from Vanitv. We are regularly having to restart the services on the computer to get the chip readers to work at the beginning of the day.

 

Anyone else expereincing the same issue? 

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  • $organization

    Grant-

     

    Thanks for the feedback.

     

    Did you get the tripos upgrade from Vantiv or Tessitura? What version is it?

     

     

    Thanks,

    Seth

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Grant Offermann
    Sent: Monday, September 18, 2017 3:02 PM
    To: Ghitelman, Seth <SGhitelman@mountvernon.org>
    Subject: Re: [Tessitura Technical Forum] Veraphone Chip Reader

     

    Hi Seth,

    We use the verifone mx915 chip readers through vantiv at our 12 venues and have similar issues.  A morning reboot seems to help but there are have always been issues of the reader not responding or it moving to a "System Information" or "Land Closed" screen.

    There is a tripos upgrade that we just completed on all workstations.  Its too early to tell if that will resolve the issue.

    From: Seth Ghitelman <bounce-sethghitelman9456@tessituranetwork.com>
    Sent: 9/1/2017 3:15:59 PM

    I am looking to if other users having issues with the chip readers from Vanitv. We are regularly having to restart the services on the computer to get the chip readers to work at the beginning of the day.

     

    Anyone else expereincing the same issue? 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Grant-

     

    Thanks for the feedback.

     

    Did you get the tripos upgrade from Vantiv or Tessitura? What version is it?

     

     

    Thanks,

    Seth

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Grant Offermann
    Sent: Monday, September 18, 2017 3:02 PM
    To: Ghitelman, Seth <SGhitelman@mountvernon.org>
    Subject: Re: [Tessitura Technical Forum] Veraphone Chip Reader

     

    Hi Seth,

    We use the verifone mx915 chip readers through vantiv at our 12 venues and have similar issues.  A morning reboot seems to help but there are have always been issues of the reader not responding or it moving to a "System Information" or "Land Closed" screen.

    There is a tripos upgrade that we just completed on all workstations.  Its too early to tell if that will resolve the issue.

    From: Seth Ghitelman <bounce-sethghitelman9456@tessituranetwork.com>
    Sent: 9/1/2017 3:15:59 PM

    I am looking to if other users having issues with the chip readers from Vanitv. We are regularly having to restart the services on the computer to get the chip readers to work at the beginning of the day.

     

    Anyone else expereincing the same issue? 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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