I am looking to if other users having issues with the chip readers from Vanitv. We are regularly having to restart the services on the computer to get the chip readers to work at the beginning of the day.
Anyone else expereincing the same issue?
Hi Seth,
We use the verifone mx915 chip readers through vantiv at our 12 venues and have similar issues. A morning reboot seems to help but there are have always been issues of the reader not responding or it moving to a "System Information" or "Land Closed" screen.
There is a tripos upgrade that we just completed on all workstations. Its too early to tell if that will resolve the issue.
Hi Grant,
As we prepare to move to new chip devices with Vantiv, I will be very interested to know how the new triPOS upgrade works for you.
This is a question to all in the thread. Do you use triPOS with USB connection to the individual POS computers or with TCP/IP connection using a server on your local network? Also, do you use Vantiv just as your payment gateway, or is Vantiv your card processor? If Vantiv is not your processor, I assume you are using First Data as your processor.
Travis, are you using VeriFone Mx915, too?
Thanks,
Ahmet Unal
UMSL - Touhill PAC