Tessitura On The Go - timeout setting

Hello, Arts Centre Melbourne is looking into implementing Tessitura On The Go. Does anyone know if TOTG uses the Application_Timeout setting in T_DEFAULTS to automatically close/logout after a period of no activity? If it doesn't, is it possible to set a timeout period for TOTG somewhere else? Thanks in advance. Kim
  • Hi, Kim! 

     

    The web.config for On the Go (TessituraWeb) in the server install location has this element:

     

    <system.web>

           ...

    <sessionState mode="StateServer" stateConnectionString="tcpip=localhost:42424" cookieless="false" timeout="43200"/>

                    …

     

    The timeout value is the amount of time in minutes when a session will be deactivated after it has gone idle.  The default value is 20 (minutes).  The active page itself will not sign-out, but the next action taken would redirect to the login page.

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kim Lee
    Sent: Wednesday, January 25, 2017 1:06 AM
    To: Ryan Creps <rcreps@tessituranetwork.com>
    Subject: [Tessitura Technical Forum] Tessitura On The Go - timeout setting

     

    Hello, Arts Centre Melbourne is looking into implementing Tessitura On The Go. Does anyone know if TOTG uses the Application_Timeout setting in T_DEFAULTS to automatically close/logout after a period of no activity? If it doesn't, is it possible to set a timeout period for TOTG somewhere else? Thanks in advance. Kim




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  • Why would one want to force users to log in again? Won't people hate it?

  • Hi Christopher, We are looking into making TOTG available externally, so having a timeout after a period of inactivity helps to mitigate risk around protection of customer information if a mobile/tablet/PC is lost or stolen. We of course need to balance the timeout period across both this risk and usability of TOTG. Cheers Kim