I recently ran into some problems with InfoMaker, and I'm wondering if anyone else has encountered the same thing. Lately, when I've been trying to start InfoMaker on my own workstation, I've been getting an error stating that "The Sybase SySAM license was not validated," after which I'm presented with the option to reenter a license file. I've regenerated the license from the Sybase website, and even tried reinstalling the program, but nothing works to clear the issue. At first, my workstation was the only computer affected by this, but over the last week or two, the three other computers that we have InfoMaker installed on all developed the same problem. I've been trying to work through Sybase/SAP support, but that's been an exercise in lunacy so far. Has anyone else encountered this same issue, and if so have you managed to solve it?
Hi Aaron,
I just had the same issue after installing InfoMaker on a new server. You do need to regenerate a new license file (make sure with the correct Node ID) but make sure the new installation of the program is on the same version of the license file. My issue was that I was regenerating the wrong version of the license file (ex: V12.0 Infomaker, and license file for V12.5.2). Once I generated the license on the correct version, it started to work. I had no luck calling SAP neither, but I did find this number (1-888-715-4687) and they helped me out.
Best,
Al Poulus
Director, Technology & Theater Operations
Gallo Center for the Arts 1000 I Street ▪ Modesto, CA 95354
P: (209) 338-5050 F: (209) 338-5085
Illuminate. Educate. Entertain.
GalloArts.org ▪ Support the Arts
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Aaron Milette Sent: Tuesday, November 15, 2016 3:14 PM To: Al Poulus Subject: [Tessitura Technical Forum] Problems With InfoMaker License File
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!