I recently ran into some problems with InfoMaker, and I'm wondering if anyone else has encountered the same thing. Lately, when I've been trying to start InfoMaker on my own workstation, I've been getting an error stating that "The Sybase SySAM license was not validated," after which I'm presented with the option to reenter a license file. I've regenerated the license from the Sybase website, and even tried reinstalling the program, but nothing works to clear the issue. At first, my workstation was the only computer affected by this, but over the last week or two, the three other computers that we have InfoMaker installed on all developed the same problem. I've been trying to work through Sybase/SAP support, but that's been an exercise in lunacy so far. Has anyone else encountered this same issue, and if so have you managed to solve it?
I'm not sure how helpful this will be, but, we've found that when multiple users want to use InfoMaker on the same workstation using an unserved license, we have to apply the license while logged in as each user. I'm not sure why this is, as the license never changes, though. We also found (the hard way) that if we wanted to use a virtual machine, we had to access it through the console to avoid having to purchase a served license for each user. Finally, have you tried running InfoMaker as an Administrator?
It is generally a service issue. Not sure if you are on RAMP, but if you are they will restart it. If not, just reach out to support and I am sure they will tell you the service name.
Travis