Hello all.
I am having a problem setting up our scanners. We are live on Tessitura, but not yet using our scanners. I am in the process of testing them using our Test system. Here's the problem and description of the scenario:
Problem 1 - Error message returned is "Ticket is for another performance"
Problem 2 - If I am able to get past Problem 1, the entry points are not working. I have double and triple checked to make sure the right scanners are scanning the right ticket, but the error message returned is something to the effect of "patron must enter at <section>".
Since I'm testing - I am using a future performance, BUT I have the performance set for doors to open earlier today. In LTR_NSCAN_DEFAULTS the "use performance door times" is set to YES, and the "use zone door times" is set to NO.
I have checked the times on the scanner devices and made sure those are reflecting today's date.
I have checked all wireless settings and these devices are connecting to the correct profile.
Important to note - each scan IS returning constituent information and seating information, so they are communicating with Tessitura.
What am I missing? Help. We're trying to go live with scanning next month. <sigh> Thanks!
Christy Warren
TPAC, Nashville, TN
Hi Christy,
Do you have the N-Scan documentation? It might help. If not here is a link: http://www.tessituranetwork.com/~/media/Documentation/N-Scan/N-Scan_Application_Guide.ashx
One thing I can think to check. Are you entering the entry points into the unit/profile using the ID or the description? It should be the description, which is the column labeled Entrance in LTR_NSCAN_ENTRANCE.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
I do have the documentation and I found that issue about a month ago – because I am using ID numbers. However, when I tried to correct that and change it to Description (again, a month ago) the system table wouldn’t accept anything other than a number in that field. But I just tried it again, and it works now. Interesting. I’ll go back and change them all to see if that works. Thank you for bringing it up again, because I had dismissed that as a potential cause. <fingers crossed>
Christy
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kevin Sheehan Sent: Monday, January 11, 2010 12:40 PM To: Christy Warren Subject: RE: [Tessitura Technical Forum] RE: NScan Configuration Problem
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