NScan Configuration Problem

Hi Christy,

Do you  have the N-Scan documentation?  It might help.  If not here is a link: http://www.tessituranetwork.com/~/media/Documentation/N-Scan/N-Scan_Application_Guide.ashx

One thing I can think to check.  Are you entering the entry points into the unit/profile using the ID or the description?  It should be the description, which is the column labeled Entrance in LTR_NSCAN_ENTRANCE.

Hi Christy,

Do you  have the N-Scan documentation?  It might help.  If not here is a link: http://www.tessituranetwork.com/~/media/Documentation/N-Scan/N-Scan_Application_Guide.ashx

One thing I can think to check.  Are you entering the entry points into the unit/profile using the ID or the description?  It should be the description, which is the column labeled Entrance in LTR_NSCAN_ENTRANCE.

I do have the documentation and I found that issue about a month ago – because I am using ID numbers.  However, when I tried to correct that and change it to Description (again, a month ago) the system table wouldn’t accept anything other than a number in that field.  But I just tried it again, and it works now.  Interesting.  I’ll go back and change them all to see if that works.  Thank you for bringing it up again, because I had dismissed that as a potential cause.  <fingers crossed> 

Christy

Kevin, when trying your suggestion, I realized I mis-described my problem experience before.  The documentation says to enter in LTR_NSCAN_ENTRANCE the “description” of the section name from TR_SECTION.  However, in LTR_NSCAN_ENTRANCE table, the column for Section will not allow for anything other than a number.  I consulted with Jonathan Smillie about this a few months ago and we both assumed that the documentation might not have been up to date since there was a new software release for N-Scan.  So, our table looks as follows:

But the documentation shows this:

Can someone tell me if their table is allowing text to be added to this Section column in LTR_NSCAN_ENTRANCE?

Maybe there’s something about that table that is configured incorrectly? 

Thanks again for your help.

Christy

On my handheld device, the N-Scan Version is 5.10, which is why I wonder if there has been a change.  I appreciate any help you can give. 

In the meantime, is there any way to by-pass this error so I can show my staff what a Positive scan looks and sounds like?  I’ve got training scheduled for tonight, and this is the only holdup. 

Hmmm...well in my table the section column actually is a dropdown from which I can select the section I want.  I have the most updated tables for N-Scan v4.  We updated the N-Scan documenation recently for v4.  Your screenshots didn't come through so I can't tell if they look out of date.  The old documentation may well be wrong (I can't remember if this was something I corrected in the update or not), but the newest version of the document says this about the Section column: " Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 The section (from TR_SECTION) to which an entry point is assigned. "

Dropdowns do usually reference the IDs (while displaying the description), so only allowing a number kind of sounds right.  Try entering the section ID.  Also check your N-Scan version.  I'm also going to bring this to the attention of David Judd, the N-Scan expert.

-Kevin

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

Kevin, when trying your suggestion, I realized I mis-described my problem experience before.  The documentation says to enter in LTR_NSCAN_ENTRANCE the “description” of the section name from TR_SECTION.  However, in LTR_NSCAN_ENTRANCE table, the column for Section will not allow for anything other than a number.  I consulted with Jonathan Smillie about this a few months ago and we both assumed that the documentation might not have been up to date since there was a new software release for N-Scan.  So, our table looks as follows:

But the documentation shows this:

Can someone tell me if their table is allowing text to be added to this Section column in LTR_NSCAN_ENTRANCE?

Maybe there’s something about that table that is configured incorrectly? 

Thanks again for your help.

Christy

Hi Christy,

Do you  have the N-Scan documentation?  It might help.  If not here is a link: http://www.tessituranetwork.com/~/media/Documentation/N-Scan/N-Scan_Application_Guide.ashx

One thing I can think to check.  Are you entering the entry points into the unit/profile using the ID or the description?  It should be the description, which is the column labeled Entrance in LTR_NSCAN_ENTRANCE.

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