• Replies 4 replies
  • Subscribers 337 subscribers
  • Views 91 views
  • Users 0 members are here
Related

can't log into client

John Lee
$organization

When I start the Tessitura client app I'm getting this message

Normal 0 false false false EN-US X-NONE X-NONE Request: POST https://rest services url/TessituraWeb/Diagnostics/Check
<DatabaseCheckRequest><ServerName>myservername</ServerName></DatabaseCheckRequest>
Response: 500 Internal Server Error (31ms)

 

I'm not sure where that error is coming from or where i should look.

Parents
  • Former Member
    Former Member $organization

    Which version are you running, and have you upgraded recently?

    We recently upgraded our servers and clients to .NET Framework 4.6 in preparation for our upgrade to Tessitura v12.5. Once our servers were running .NET 4.6 I got a similar (possibly identical) error trying to start the 12.1 client. If that's your issue it's easily corrected with an addition to your INI file. See the 12.1 to 12.5 upgrade documents here (page 8.)

Reply
  • Former Member
    Former Member $organization

    Which version are you running, and have you upgraded recently?

    We recently upgraded our servers and clients to .NET Framework 4.6 in preparation for our upgrade to Tessitura v12.5. Once our servers were running .NET 4.6 I got a similar (possibly identical) error trying to start the 12.1 client. If that's your issue it's easily corrected with an addition to your INI file. See the 12.1 to 12.5 upgrade documents here (page 8.)

Children