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Toggling from List Manager Contents and Ticketing Order Screen

Daiva Jocius
$organization

We are encountering a technical problem with a telemarketing team and our box office staff. We have a list in List Manager of a number of constituents to telemarket to. When they open a ticketing order the List Window disappears and cannot be viewed in Window. Is there a way to toggle to and from both screens? This is becoming very time consuming as they have to go to List Manager, select the list, click contents and then find their next constuient to call after each ticketing transaction.

Can anyone help?

Thanks,


Daiva Jocius

Alberta Theatre Projects

Resource Development Director

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  • $organization in reply to Nichole Mines

    Thanks. This is the cumbersome part unfortunately.

     

    dj

     

    Daiva Jocius

    Director, Resource Development  

    403.294.7433 ex: 1104

    dljocius@ATPlive.com

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nichole Mines
    Sent: Thursday, November 12, 2009 12:00 PM
    To: Daiva Lynn Jocius
    Subject: Re: [Tessitura Technical Forum] Toggling from List Manager Contents and Ticketing Order Screen

     

    Try opening the ticket order first, then open the list your working. From there go back to the top of the screen and select the window tab (next to file, tools, etc) and then select vertical or horizontal to make both screens appear at the same time.

    From: Daiva Jocius <bounce-daivajocius8936@tessituranetwork.com>
    Sent: 11/12/2009 10:38:05 AM

    We are encountering a technical problem with a telemarketing team and our box office staff. We have a list in List Manager of a number of constituents to telemarket to. When they open a ticketing order the List Window disappears and cannot be viewed in Window. Is there a way to toggle to and from both screens? This is becoming very time consuming as they have to go to List Manager, select the list, click contents and then find their next constuient to call after each ticketing transaction.

    Can anyone help?

    Thanks,


    Daiva Jocius

    Alberta Theatre Projects

    Resource Development Director




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Daiva Jocius

    I'm a bit confused, then. The Ticket Order doesn't have to be an actual order... it can be a <New> order window. It is just that A Ticket Order window needs to be open... it doesn't have to be THE order (if the customer has an existing order you are working on- that is).

    Clicking Done on an order should still allow you to toggle to the List Manager window. If the issue is that you want both windows to be up concurrently, that is not possible. 

  • $organization in reply to JD Short

    You can also toggle between them using my personal favorite, Ctrl+tab.

  • $organization in reply to Ryan Rowell

    EUREKA!

     

    Thanks.

     

    Daiva Jocius

    Director, Resource Development  

    403.294.7433 ex: 1104

    dljocius@ATPlive.com

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Thursday, November 12, 2009 1:15 PM
    To: Daiva Lynn Jocius
    Subject: Re: [Tessitura Technical Forum] RE: Toggling from List Manager Contents and Ticketing Order Screen

     

    You can also toggle between them using my personal favorite, Ctrl+tab.

    From: JD Short <bounce-jdshort2095@tessituranetwork.com>
    Sent: 11/12/2009 1:22:53 PM

    I'm a bit confused, then. The Ticket Order doesn't have to be an actual order... it can be a <New> order window. It is just that A Ticket Order window needs to be open... it doesn't have to be THE order (if the customer has an existing order you are working on- that is).

    Clicking Done on an order should still allow you to toggle to the List Manager window. If the issue is that you want both windows to be up concurrently, that is not possible. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!