Hi all,
It was just discovered that there are a few transactions in transcend from each departmentthat ended up getting authorized but have been stuck in limbo with a transaction status of tran.held.pending.
There is no pattern to these that I can see other then some fall within the same date.
I've got an email in to our IT provider who set transcend up but thought I would see if anyone else has run into a similar problem.
Cheers!
I am not 100% postitive on this, but I think this is what happens when a user authorizes a card and then cancels the order/contribution. First the card is authorized, and then when you hit done transcend is told to actually include the transaction in that day's batch. If you hit cancel you are left with just the authorization and transcend is never told to settle it.