Transcend Held/Pending Auths

You might try looking at the “Incomplete Credit Card Transactions” report to see if there’s any correlation.  Did you upgrade Transcend recently?  There’s a glitch that a recent upgrade fixes, but the fix caused this error for us at one point.

Kirk Mortensen
Database Administrator

tel: 650-463-7122
fax: 650-463-1963
kirk@theatreworks.org

“SPELLBINDING… PURE MAGIC” - Chicago Sun Times

THE CHOSEN
by Aaron Posner and Chaim Potok
October 7 - November 1
Mountain View Center for the Performing Arts

Hi all,

It was just discovered that there are a few transactions in transcend from each department
that ended up getting authorized but have been stuck in limbo with a transaction status of tran.held.pending.

There is no pattern to these that I can see other then some fall within the same date.

I've got an email in to our IT provider who set transcend up but thought I would see if anyone else has run into a similar problem.

Cheers!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

You might try looking at the “Incomplete Credit Card Transactions” report to see if there’s any correlation.  Did you upgrade Transcend recently?  There’s a glitch that a recent upgrade fixes, but the fix caused this error for us at one point.

Kirk Mortensen
Database Administrator

tel: 650-463-7122
fax: 650-463-1963
kirk@theatreworks.org

“SPELLBINDING… PURE MAGIC” - Chicago Sun Times

THE CHOSEN
by Aaron Posner and Chaim Potok
October 7 - November 1
Mountain View Center for the Performing Arts

Hi all,

It was just discovered that there are a few transactions in transcend from each department
that ended up getting authorized but have been stuck in limbo with a transaction status of tran.held.pending.

There is no pattern to these that I can see other then some fall within the same date.

I've got an email in to our IT provider who set transcend up but thought I would see if anyone else has run into a similar problem.

Cheers!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!