• Replies 5 replies
  • Subscribers 337 subscribers
  • Views 49 views
  • Users 0 members are here
Related

Custom SSRS reports won't print

Frances O'Connell
$organization

Hi everyone,

We just updated to v.12, and now the print icon on Custom SSRS reports is not working.  Users click it - nothing happens. They are currently saving as PDFs and then printing - obviously this is extra steps.

Has anyone seen this before?

thanks

frannie

Parents
  • $organization

    Hi Frances,

     

    We had the same issue and here is what we got back from Support:

    That is a known defect with v12 of Tessitura.  If you want to follow the process of this defect, then you can check out the Reported Defect List located here: http://www.tessituranetwork.com/network/Learning/Documentation/Version Notes/Tessitura Reported Defect List.aspx
    This issue is number 3488.
     
    The current workaround for this is to use the keyboard shortcut of CTR+P to bring up the print box.

     

     

    There may be a fix for this by this stage

     

    Thanks!
    Short

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Frances O'Connell
    Sent: Tuesday, March 24, 2015 11:59 AM
    To: Christopher Short
    Subject: [Tessitura Technical Forum] Custom SSRS reports won't print

     

    Hi everyone,

    We just updated to v.12, and now the print icon on Custom SSRS reports is not working.  Users click it - nothing happens. They are currently saving as PDFs and then printing - obviously this is extra steps.

    Has anyone seen this before?

    thanks

    frannie




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Hi Frances,

     

    We had the same issue and here is what we got back from Support:

    That is a known defect with v12 of Tessitura.  If you want to follow the process of this defect, then you can check out the Reported Defect List located here: http://www.tessituranetwork.com/network/Learning/Documentation/Version Notes/Tessitura Reported Defect List.aspx
    This issue is number 3488.
     
    The current workaround for this is to use the keyboard shortcut of CTR+P to bring up the print box.

     

     

    There may be a fix for this by this stage

     

    Thanks!
    Short

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Frances O'Connell
    Sent: Tuesday, March 24, 2015 11:59 AM
    To: Christopher Short
    Subject: [Tessitura Technical Forum] Custom SSRS reports won't print

     

    Hi everyone,

    We just updated to v.12, and now the print icon on Custom SSRS reports is not working.  Users click it - nothing happens. They are currently saving as PDFs and then printing - obviously this is extra steps.

    Has anyone seen this before?

    thanks

    frannie




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children