T_Default settings about credit cards

We are in the middle of this too. I have done a huge amount of research. The biggest problem about not storing is if you have a show cancellation. Then you’d have to call the customers to get their credit card numbers to do the refund. And yes, you’d need the ones for payment plans and pledges or you will enter those manually every month.

The real solution is for Tessitura to implement tokenization. It’s vague as to whether this functionality will be included in 12.5 but I know they are working on it. We are desperate for this functionality! We are also considering RAMP which would mean we are not storing credit cards at our location.

Breaches are getting more publicity and would be a total nightmare. I hope the network can chime in on the status of this functionality. I consider it a priority 1 enhancement.

Gloria

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Friday, January 30, 2015 1:10 PM
To: Gloria Ormsby
Subject: [Tessitura Technical Forum] T_Default settings about credit cards

I noticed today that there is a setting in T_Defaults that will allow an organization to not store credit card numbers (CC_Store_Account - if set to No, credit card numbers are not stored). Is any organization using this entry with the value = No? We are looking at reducing the number of credit cards we store and have scheduled the Purge Credit Card utility, but wondered what the implications are to not store credit cards at all? We do credit card billing for our memberships - will it still keep those cards if we use this setting = No?

For those that are storing credit cards, and do pledge credit card billing, there is an entry called Default_CC_Expiry_Extend_Days which we do use with the value of 90. The documentation says that any billing utility will use this setting to extend the expiry date on an expired credit card by x many days when running the utility. What value do you have for this entry?

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You’d have to contact them only if you don’t store credit cards.

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Friday, January 30, 2015 1:52 PM
To: Gloria Ormsby
Subject: RE: [Tessitura Technical Forum] T_Default settings about credit cards

Thanks Gloria, We're really not concerned about the show cancellation issue. Our thought is that we would just notify everyone that they have a credit with us and return everything on account. It would be up to the patron to contact us to have it returned to their credit card should they wish that. We were sure that wouldn't be an issue as most people would be happy to hear we don't store their credit card number.

Our issue would be with the pledge billing for sure. What's the point of setting up installments by credit card if you have to contact them each month for their credit card number?

Hi Michelle,

If you set CC_STORE_ACCOUNT to No, you can still store credit cards for automated billing, but you have to add them from the Credit Cards screen of the constituent record; you won’t be able to add new credit card accounts directly from a billing schedule.  Here’s a link to a help topic detailing selecting accounts for credit card billing:

https://www.tessituranetwork.com/Help_System_v121/Content/Ticket%20Order%20Billing/Recording%20a%20Credit%20Card%20Account%20for%20Billing.htm

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

Kevin, that’s the answer I was looking for! Thank you so much.

Kevin, you are my best friend today!! I never knew that.