Extraction Challanges

The V12.1.2 patch was applied to our LIVE environment this past Tuesday (Jan. 20).

Today, one of our users reports a similar problem with an extraction.

Prior to the upgrade, the extraction generated ~2000 records and completed in seconds.

Today, the extraction has been running for over an hour and appears to be struggling with some suppressions.

This is the only extraction we’ve attempted since the upgrade, but Tom’s comment prompted us to also open a TASK ticket.

Like Tom, all comments are welcome

Regards

Wendell Baskin

Bass Hall – Fort Worth

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Tom Brown
Sent: Tuesday, January 20, 2015 18:14
To: Wendell Baskin
Subject: [Tessitura Technical Forum] Extraction Challanges

We have recently moved to Tessitura V12.1.2.

We are having intermittent problems with Extractions.

We have opened a TASK ticket.

However, we are wondering if folks are running into situations where extractions are failing on the step "Calculating phones, addresses and salutations."  This is not happening on every extraction.  However, extractions of greater than about 20 thousand members from our database of more than 3/4 million accounts fail.  This step is sometimes taking up to 30 minutes.

Any insights would be helpful.

Thanks all.

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The V12.1.2 patch was applied to our LIVE environment this past Tuesday (Jan. 20).

Today, one of our users reports a similar problem with an extraction.

Prior to the upgrade, the extraction generated ~2000 records and completed in seconds.

Today, the extraction has been running for over an hour and appears to be struggling with some suppressions.

This is the only extraction we’ve attempted since the upgrade, but Tom’s comment prompted us to also open a TASK ticket.

Like Tom, all comments are welcome

Regards

Wendell Baskin

Bass Hall – Fort Worth

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Tom Brown
Sent: Tuesday, January 20, 2015 18:14
To: Wendell Baskin
Subject: [Tessitura Technical Forum] Extraction Challanges

We have recently moved to Tessitura V12.1.2.

We are having intermittent problems with Extractions.

We have opened a TASK ticket.

However, we are wondering if folks are running into situations where extractions are failing on the step "Calculating phones, addresses and salutations."  This is not happening on every extraction.  However, extractions of greater than about 20 thousand members from our database of more than 3/4 million accounts fail.  This step is sometimes taking up to 30 minutes.

Any insights would be helpful.

Thanks all.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!