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Extraction Challanges

Tom Brown (Past Member)
$organization

We have recently moved to Tessitura V12.1.2.

We are having intermittent problems with Extractions.

We have opened a TASK ticket.

However, we are wondering if folks are running into situations where extractions are failing on the step "Calculating phones, addresses and salutations."  This is not happening on every extraction.  However, extractions of greater than about 20 thousand members from our database of more than 3/4 million accounts fail.  This step is sometimes taking up to 30 minutes.

Any insights would be helpful.

Thanks all.

 

Parents
  • $organization

    Hi Tom,

    We had a similar problem and Tessitura worked with us on fixing it.  I believe a union statement was changed in a view.

     

     

    The Kennedy Center

    Tanya A. Hoffmann  | Information Technology

    Tel (202) 416-8684 | Fax (202) 416-4800| 2700 F Street N.W. | Washington, D.C. 20566

    Email: tahoffmann@kennedy-center.org

    http://Kennedy-Center.org

     

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Tom Brown
    Sent: Tuesday, January 20, 2015 7:18 PM
    To: Hoffmann, Tanya
    Subject: [Tessitura Technical Forum] Extraction Challanges

     

    We have recently moved to Tessitura V12.1.2.

    We are having intermittent problems with Extractions.

    We have opened a TASK ticket.

    However, we are wondering if folks are running into situations where extractions are failing on the step "Calculating phones, addresses and salutations."  This is not happening on every extraction.  However, extractions of greater than about 20 thousand members from our database of more than 3/4 million accounts fail.  This step is sometimes taking up to 30 minutes.

    Any insights would be helpful.

    Thanks all.

     




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Reply
  • $organization

    Hi Tom,

    We had a similar problem and Tessitura worked with us on fixing it.  I believe a union statement was changed in a view.

     

     

    The Kennedy Center

    Tanya A. Hoffmann  | Information Technology

    Tel (202) 416-8684 | Fax (202) 416-4800| 2700 F Street N.W. | Washington, D.C. 20566

    Email: tahoffmann@kennedy-center.org

    http://Kennedy-Center.org

     

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Tom Brown
    Sent: Tuesday, January 20, 2015 7:18 PM
    To: Hoffmann, Tanya
    Subject: [Tessitura Technical Forum] Extraction Challanges

     

    We have recently moved to Tessitura V12.1.2.

    We are having intermittent problems with Extractions.

    We have opened a TASK ticket.

    However, we are wondering if folks are running into situations where extractions are failing on the step "Calculating phones, addresses and salutations."  This is not happening on every extraction.  However, extractions of greater than about 20 thousand members from our database of more than 3/4 million accounts fail.  This step is sometimes taking up to 30 minutes.

    Any insights would be helpful.

    Thanks all.

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This e-mail message is intended only for the recipient(s) named above. This message may contain trade secrets, attorney-client communication, or other privileged and confidential information. Any review, re-transmission, dissemination, reproduction or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the Sender and delete the material from any computer.
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