Printing Logos - Boca Printer

Hi all,

Since doing a Windows upgrade/re-install of everything on our Box Office PCs, I've lost the ability to print logos on tickets (using a previously working ticket design with a .pcx image). The logo area just comes up blank. Is there something I need to do with my printers to get this going again? I think my predecessor set this up previously. 

Thanks for any knowledge on this one,

Rog