Is anyone currently running Tessy v12 paired with Transcend v2? If so, I am curious about your experience with it in terms of any issues you might be experiencing. I emailed Transcend support regarding compatibility (given the recent announcement that Transcend v2 would no longer be supported as of December 2014). Per the reply, Transcend recommends going to v3:
Although version 2 is compatible with version 12 we have had some issues crop up that we do not encounter with version 3. For this reason ( and the fact that version 2 is being depreciated at the end of the year) we are urging our customers to migrate to version 3.
And when asked for more detail on these issues:
We experienced connectivity issues between the Payment Gateway and Transcend under various loads that could not be explained. At other times transactions would not make it completely through the systems. All errors were sporadic in nature and went away with version 3.
While we have not noticed this connectivity issue in either our Dev or Test environments, it is cause for concern given a Production environment has real traffic and periods of high load. It seems like the v3 update might be a necessity.
Thoughts?
Hi Jason,
We are also on Transcend v2 and are planning an upgrade to 12.1 in 10 days. Are you on 12.0 or 12.1? Can you give me an idea what volume of transactions you are seeing when these connectivity issues occur? I am reluctant to upgrade to Transcend v3 because it requires setting up all of our merchants (30+ again), especially since we are likely going to Element before the end of year anyway.
Thanks so much for sharing your experience. It is very timely for us!
Nancy Sheleheda
We are not actually on v12 in Production yet (just our test environments), but planning on our upgrade in 1.5 weeks to 12.0.3. I had the brilliant idea to email Transcend support regarding v2 given they are ending support end of year and we are also planning on moving to Element. Said email is what revealed that they have had reports regarding those issues. =)