Hello,
The Kansas City Tessitura Consortium upgraded to Tessitura v.12.0.3 last week and we've encountered some glitches along the way. Some problems are to be expected with any new version upgrade but I'm wondering if our issues are consortium related. If you've upgraded to v.12 (whether standalone or in consortium), what has been your experience?
Many thanks,
ERIC
Tessitura Support is currently working with the Kansas City Consortium to determine what the issues are and how to address them. We have had several consortia successfully go live with v12 since its release.
And we're very grateful for the help!
My boss is asking me whether the issues we've encountered are attributable to our consortium environment...hence my query. To complicate matters, our consortium has several control groups and we are also dealing with the results of past customization.
Many of our problems appear to have been related to security objects....once permissions were assigned, it was possible to fix issues.
Price types have had a few hiccups, some related to security and one issue still being diagnosed.
Acknowledgement letter reports needed to be tweaked because "Mail Purpose" is replaced by "Address Purpose." Not a difficult fix but necessary.
We ran into a problem with v.12 playing well with TNEW and web sales went offline briefly....again, the problem was quickly dealt with but not without some angst.
There have been some login and report server difficulties, quickly addressed by RAMP. We've also encountered some problems with getting some pre-Tessitura legacy data (ticketing, contributions) to display.
We ran TIM several times and did a lot of testing prior to the upgrade. We thought everything was ready for the upgrade. We expected some glitches. Just wondering if our experience was because we're in a consortium.