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Cannot print SSRS reports

Janna Ellis
$organization

We just recently began having an issue printing our SSRS reports. InfoMaker reports are fine. When clicking the printer icon on the SSRS report, nothing happens. We are on RAMP and I have double checked our Connection Properties and all the settings in Security and cannot find an answer. Any Hints on what I am  missing?

Thanks,

Janna

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  • $organization

    The odd thing is that we are all on IE9 due to some Yale Specific software.

     

    Janna

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michael Johnson
    Sent: Monday, August 11, 2014 1:10 PM
    To: Ellis, Janna
    Subject: Re: [Tessitura Technical Forum] Cannot print SSRS reports

     

    Hi All,

    We were having the same issue with our new Citrix server, even running the client locally on the server. We followed Chris' advice, uninstalled Internet Explorer 11 on the server, reverted back to IE 10 and printing started working for SSRS both locally and through the Citrix client.

    Best, MJ

    From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com>
    Sent: 5/5/2014 9:56:01 AM

    Joseph Shafranek:

    We had the same issue i put in a support ticket and found out it is a  known issue with printing SSRS on workstations that are running Internet Explorer 11.  [...]

    The workarounds are to either use the Ctrl+P command to print the pages, or to save as a PDF and then print the PDF.

    We've run into the same, and found that uninstalling IE 11causes an automatic reversion to IE 10  (on Windows 7 at least). After the reboot we go to "About Internet Explorer", uncheck "install new versions automatically", and we're back in business. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    The odd thing is that we are all on IE9 due to some Yale Specific software.

     

    Janna

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michael Johnson
    Sent: Monday, August 11, 2014 1:10 PM
    To: Ellis, Janna
    Subject: Re: [Tessitura Technical Forum] Cannot print SSRS reports

     

    Hi All,

    We were having the same issue with our new Citrix server, even running the client locally on the server. We followed Chris' advice, uninstalled Internet Explorer 11 on the server, reverted back to IE 10 and printing started working for SSRS both locally and through the Citrix client.

    Best, MJ

    From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com>
    Sent: 5/5/2014 9:56:01 AM

    Joseph Shafranek:

    We had the same issue i put in a support ticket and found out it is a  known issue with printing SSRS on workstations that are running Internet Explorer 11.  [...]

    The workarounds are to either use the Ctrl+P command to print the pages, or to save as a PDF and then print the PDF.

    We've run into the same, and found that uninstalling IE 11causes an automatic reversion to IE 10  (on Windows 7 at least). After the reboot we go to "About Internet Explorer", uncheck "install new versions automatically", and we're back in business. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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