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Renewals online

Ruth Beckinsale
$organization

Hello

Does anyone out there undertake membership renewals online (not subscriptions)? If so, what's your business process?

Best wishes

Ruth

Parents
  • $organization

    Hi Beth

     

    Yes, we are using the membership functionality in Tessitura and are just about to look at gift memberships online. But as we’re doing this, we thought we would expand the scope to allow renewals.

     

    It does sound like you do exactly what we would like to do.  How does the functionality work online i.e. do you have a separate area/ page for renewals, do you log in first, do you send a renewal letter first? So many questions!

     

    Best wishes

     

    Ruth


    ....
    This e-mail and any files transmitted with it contain information that may
    be confidential.  The content may also be privileged and is intended solely
    for the use of the individual or entity to whom it is addressed.  Unless 
    you are the intended recipient you may not copy or use it, or disclose it to
    anyone else.  Any opinions expressed in the e-mail are that of the
    individual sender and not necessarily those of The Abbey Theatre. If you
    have received this e-mail in error please notify the sender by return.
     
    ....
    Abbey Theatre Amharclann na Mainistreach
    Registered Office: 26/27 Lower Abbey Street,Dublin 1
    Tel:  353 1 8872200,Fax: 353 1 8729177
    Registered in Ireland No.414400,VAT Reg.No.IE6434400O,
    Charity No. CHY12923, Private Company Limited by Guarantee
    Director : Fiach Mac Conghail, Company Secretary: Declan Cantwell,
    Board of Directors: Bryan Mc Mahon (Chairman), Catherine Byrne, Tom Hickey, Olwen Fouéré, Suzanne Kelly, Declan Kiberd, Dr. Jim Mountjoy, Eugene O’Brien, Maurice O’Connell, Lynne Parker, John Finnegan
  • $organization in reply to Ruth Beckinsale
    Hi Ruth,

    Yes, there are a lot of questions around this kind of thing.

    We already had "online" renewals in our previous system; I put it in quotation marks because it wasn't live into the system, but at least the customer could fill out an online form.  We stayed pretty close to that model in implementing our online renewals/purchases.

    To answer the specific questions you asked:
    - We do still send paper renewals.  We send three: one a month before they expire, one in the month of expiration, and one after they have been expired for one month.  We hope to do e-renewals someday, but aren't there yet; the tenative plan is to send the email reminder instead of the hard copy 1st renewal notice.
    - You have to log in to renew, so we spent a lot of time thinking through how a customer might hit the webpage and how to make them login.  In the end, we ended up starting everyone off at the general "membership" page and doing one link for "renew" that asks you to login first, and a different link for "new" that does not force the login.  You can see it at http://www.smm.org/members - the links are in the right hand nav bar or the top hotlinks.  Feel free to play - you can go all the way through the purchase point without messing anything up.

    Other questions?  Let me know!

    Beth


    * * * * *
    All aboard to experience a legendary journey on the world’s most famous ship.  Titanic: The Artifact Exhibition is now open at the Science Museum of Minnesota.   Log on to www.smm.org/titanic today to reserve your boarding pass.

    Be social!  Find the Science Museum on Facebook, Twitter, MySpace and more.  Log on to www.smm.org/social for more information.

    Elizabeth A Varro
    Membership Manager
    Science Museum of Minnesota
    (651) 265-9829

    ----- "Ruth Beckinsale" <bounce-ruthbeckinsale3700@tessituranetwork.com> wrote:
    | From: "Ruth Beckinsale" <bounce-ruthbeckinsale3700@tessituranetwork.com>
    | To: bvarro@smm.org
    | Sent: Tuesday, September 1, 2009 10:52:04 AM GMT -06:00 US/Canada Central
    | Subject: RE: [Tessitura Technical Forum] Renewals online
    |
    |
    |

    Hi Beth

     

    Yes, we are using the membership functionality in Tessitura and are just about to look at gift memberships online. But as we’re doing this, we thought we would expand the scope to allow renewals.

     

    It does sound like you do exactly what we would like to do.  How does the functionality work online i.e. do you have a separate area/ page for renewals, do you log in first, do you send a renewal letter first? So many questions!

     

    Best wishes

     

    Ruth


    | ....
    | This e-mail and any files transmitted with it contain information that may
    | be confidential.  The content may also be privileged and is intended solely
    | for the use of the individual or entity to whom it is addressed.  Unless 
    | you are the intended recipient you may not copy or use it, or disclose it to
    | anyone else.  Any opinions expressed in the e-mail are that of the
    | individual sender and not necessarily those of The Abbey Theatre. If you
    | have received this e-mail in error please notify the sender by return.
    |  
    | ....
    | Abbey Theatre Amharclann na Mainistreach
    | Registered Office: 26/27 Lower Abbey Street,Dublin 1
    | Tel:  353 1 8872200,Fax: 353 1 8729177
    | Registered in Ireland No.414400,VAT Reg.No.IE6434400O,
    | Charity No. CHY12923, Private Company Limited by Guarantee
    | Director : Fiach Mac Conghail, Company Secretary: Declan Cantwell,
    | Board of Directors: Bryan Mc Mahon (Chairman), Catherine Byrne, Tom Hickey, Olwen Fouéré, Suzanne Kelly, Declan Kiberd, Dr. Jim Mountjoy, Eugene O’Brien, Maurice O’Connell, Lynne Parker, John Finnegan
    |
    |
    | This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization in reply to Ruth Beckinsale
    Hi Ruth,

    Yes, there are a lot of questions around this kind of thing.

    We already had "online" renewals in our previous system; I put it in quotation marks because it wasn't live into the system, but at least the customer could fill out an online form.  We stayed pretty close to that model in implementing our online renewals/purchases.

    To answer the specific questions you asked:
    - We do still send paper renewals.  We send three: one a month before they expire, one in the month of expiration, and one after they have been expired for one month.  We hope to do e-renewals someday, but aren't there yet; the tenative plan is to send the email reminder instead of the hard copy 1st renewal notice.
    - You have to log in to renew, so we spent a lot of time thinking through how a customer might hit the webpage and how to make them login.  In the end, we ended up starting everyone off at the general "membership" page and doing one link for "renew" that asks you to login first, and a different link for "new" that does not force the login.  You can see it at http://www.smm.org/members - the links are in the right hand nav bar or the top hotlinks.  Feel free to play - you can go all the way through the purchase point without messing anything up.

    Other questions?  Let me know!

    Beth


    * * * * *
    All aboard to experience a legendary journey on the world’s most famous ship.  Titanic: The Artifact Exhibition is now open at the Science Museum of Minnesota.   Log on to www.smm.org/titanic today to reserve your boarding pass.

    Be social!  Find the Science Museum on Facebook, Twitter, MySpace and more.  Log on to www.smm.org/social for more information.

    Elizabeth A Varro
    Membership Manager
    Science Museum of Minnesota
    (651) 265-9829

    ----- "Ruth Beckinsale" <bounce-ruthbeckinsale3700@tessituranetwork.com> wrote:
    | From: "Ruth Beckinsale" <bounce-ruthbeckinsale3700@tessituranetwork.com>
    | To: bvarro@smm.org
    | Sent: Tuesday, September 1, 2009 10:52:04 AM GMT -06:00 US/Canada Central
    | Subject: RE: [Tessitura Technical Forum] Renewals online
    |
    |
    |

    Hi Beth

     

    Yes, we are using the membership functionality in Tessitura and are just about to look at gift memberships online. But as we’re doing this, we thought we would expand the scope to allow renewals.

     

    It does sound like you do exactly what we would like to do.  How does the functionality work online i.e. do you have a separate area/ page for renewals, do you log in first, do you send a renewal letter first? So many questions!

     

    Best wishes

     

    Ruth


    | ....
    | This e-mail and any files transmitted with it contain information that may
    | be confidential.  The content may also be privileged and is intended solely
    | for the use of the individual or entity to whom it is addressed.  Unless 
    | you are the intended recipient you may not copy or use it, or disclose it to
    | anyone else.  Any opinions expressed in the e-mail are that of the
    | individual sender and not necessarily those of The Abbey Theatre. If you
    | have received this e-mail in error please notify the sender by return.
    |  
    | ....
    | Abbey Theatre Amharclann na Mainistreach
    | Registered Office: 26/27 Lower Abbey Street,Dublin 1
    | Tel:  353 1 8872200,Fax: 353 1 8729177
    | Registered in Ireland No.414400,VAT Reg.No.IE6434400O,
    | Charity No. CHY12923, Private Company Limited by Guarantee
    | Director : Fiach Mac Conghail, Company Secretary: Declan Cantwell,
    | Board of Directors: Bryan Mc Mahon (Chairman), Catherine Byrne, Tom Hickey, Olwen Fouéré, Suzanne Kelly, Declan Kiberd, Dr. Jim Mountjoy, Eugene O’Brien, Maurice O’Connell, Lynne Parker, John Finnegan
    |
    |
    | This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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