I was wondering if there was anyone out there using Thin Clients as their box office terminals. If there is, I'm wondering how your ticket printers are set up to work with them.
I'm not a technical person, so please go easy with me if you have answers
l I know is that we can currently print tickets from a Thin Client when the printer is local to a networked PC but, if we take away the PC there is no obvious solution for plugging the printer directly into the Thin Client itself. Or is there?
Thanks in advance.
Hi Paul,
All of our BOCA ticket printers are networked printers. The thin clients connect to a remote desktop server and we have print queues on that server for each BOCA printer tied to the IP address of the printer.
Sorry, I’m guessing won’t be of much help if your BOCA printers do not have network ports. Whether a locally attached BOCA printer works with the thin client may depend on the type of thin client - i.e. there are varying levels of “thinness” to thin clients; it depends on the model and OS they are running as to what devices they will support locally attached. Assuming these are BOCAs, you could try reaching out to their support group to identify potential options (http://www.bocasystems.com).
Thanks,
David
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Paul Roberts Sent: Friday, January 10, 2014 8:00 AM To: David Frederick Subject: [Tessitura Technical Forum] Thin Clients & ticket printers
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If you are using Parallel port Boccas one option to connect to thin clients is a USB to Parallel port converter. I have had good and bad luck with these so it would take some testing. But most thin clients do have USB ports (that I have worked with)
Something like this
http://www.amazon.com/C2G-16899-IEEE-1284-Parallel-Printer/dp/B000UX21PY/ref=sr_1_1?ie=UTF8&qid=1389390214&sr=8-1&keywords=parallel+port+to+usb
Matt
If you're using parrallel port printers, add a cheap print server. and do as David and Matt have suggested. This will do the job of the pc printing.
We've mostly external parallel print servers (hp 170 or 175). They are very stable and dont/rarely need replacing. These are around 9years old and always left on.
Hi Paul -
We have thin clients in our box office and we have older BOCA serial printers - so we use a digiport box to convert them to ethernet and then install them on the terminal server that our box office uses. All our regular printers are already ethernet capable.
Something along these lines:
http://www.digi.com/products/serialservers/portservertsfamily/
It's worked happily for years - and as we get new BOCAs in we've been upgrading to ethernet ready, but those old serials keep chugging along!
HTH,
Heather