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Phantom Widgets in Analytics?

Michael Dorsey
$organization

Hello,

Anyone else run into an issue with a "phantom widget" in Analytics? I noticed a dashboard .PDF that should have fit on three pages was producing a 4th blank page. When I went back to the dashboard, I noticed this little guy at the bottom.

Edit buttons don't respond, so I can't delete it.

I thought at first it might be related to a script edit that I made to a widget found here, but I put that widget on multiple dashboards and only a couple of them came back with this "phantom widget".

If anyone else has experienced this and knows how to get rid of it, your insight would be very much appreciated.

Thanks!

Michael Dorsey

P.S. "The Curse of the Phantom Widget" sounds like a great short story.

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  • $organization

    Hi everyone,

    From time to time, after a widget is deleted on dashboards, the widget box still appears in the dashboard BUT the object ID no longer exists in the .dash file behind the dashboard and you see the behaviour whereby you are not able to move, click, or delete the box.

    I think the two solutions to resolve this if you come across this behaviour would be:

    1. Create a blank dashboard and drag the working widgets into that newer dashboard, which I can see has been suggested here and may be easier for smaller dashboards where it is quick and easy to drag into a new dashboard.

    2. For larger, more complex dashboards, another thing I have found to work is to:

    a. export the dashboard to a .dash file
    b. open that in Notepad++
    c. search for widgetID and do a "Find All in Current Document":




    d. then click on the final row of results, for example this (this will take you to that row in the .dash file):




    e. highlight the parenthesis before "subcells" to identify the start and end for that pair of parenthesis (the start and end of the pair will display in red to indicate they are associated with each other):

    f. then remove that pair of parenthesis, and the contents within them (so everything in yellow above) and also remove the comma from the row above - in the screenshot the comma from row 95 has the comma that needs removing.  And then the contents from row 96 - 112 would be removed.

    g. Then with that removed, save the .dash file again

    h. and then import it back into Analytics

    Thanks,
    James

Reply
  • $organization

    Hi everyone,

    From time to time, after a widget is deleted on dashboards, the widget box still appears in the dashboard BUT the object ID no longer exists in the .dash file behind the dashboard and you see the behaviour whereby you are not able to move, click, or delete the box.

    I think the two solutions to resolve this if you come across this behaviour would be:

    1. Create a blank dashboard and drag the working widgets into that newer dashboard, which I can see has been suggested here and may be easier for smaller dashboards where it is quick and easy to drag into a new dashboard.

    2. For larger, more complex dashboards, another thing I have found to work is to:

    a. export the dashboard to a .dash file
    b. open that in Notepad++
    c. search for widgetID and do a "Find All in Current Document":




    d. then click on the final row of results, for example this (this will take you to that row in the .dash file):




    e. highlight the parenthesis before "subcells" to identify the start and end for that pair of parenthesis (the start and end of the pair will display in red to indicate they are associated with each other):

    f. then remove that pair of parenthesis, and the contents within them (so everything in yellow above) and also remove the comma from the row above - in the screenshot the comma from row 95 has the comma that needs removing.  And then the contents from row 96 - 112 would be removed.

    g. Then with that removed, save the .dash file again

    h. and then import it back into Analytics

    Thanks,
    James

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