Hello,
Anyone else run into an issue with a "phantom widget" in Analytics? I noticed a dashboard .PDF that should have fit on three pages was producing a 4th blank page. When I went back to the dashboard, I noticed this little guy at the bottom.
Edit buttons don't respond, so I can't delete it.
I thought at first it might be related to a script edit that I made to a widget found here, but I put that widget on multiple dashboards and only a couple of them came back with this "phantom widget".
If anyone else has experienced this and knows how to get rid of it, your insight would be very much appreciated.
Thanks!
Michael Dorsey
P.S. "The Curse of the Phantom Widget" sounds like a great short story.
Michael Dorsey said:P.S. "The Curse of the Phantom Widget" sounds like a great short story
why do I feel something like this (creative writing) could be a table or a contest at the Tess Conference? We all submit our stories and vote through the app for our favorite, and the winner gets something to take home with them? :-)
I love that idea!
Meredith Woolard (she/her), can you pass this along to the Conference Committee for us? Lol!
I also have a phantom widget, which I can't delete, with a solitary 'A' on it!! It has been puzzling me for a while as I have no idea how it got there in the first place - I think maybe it appeared as I was dragging widgets over from other dashboards to copy them...! Following for curiosity as I would love to hear how I can get rid!
I also have a phantom widget, which also has an A on it. I would love to get rid of it.
I thought that too, but I created a widget on one and copied it to another 6 dashboard and only two of them have the phantom as far as I can tell. If I don't find an answer here by EOD, I'll open a ticket and share the findings here. Stay tuned!
This happened to one of our consortium users! The best workaround we came up with was starting from a clean dashboard and copying all of the widgets into it, which is not ideal if you have a larger dashboard with many widgets.
Looking forward to hearing a better solution in case it happens again!
That works! This workaround is just fine for my purposes, as these are small dashboards, but I can see how it would be cumbersome for a large one with lots of widgets. I'll do this for now, but hopefully someone at Tessitura sees this and offers more insight into the matter. Thanks for your help!
Hi everyone,From time to time, after a widget is deleted on dashboards, the widget box still appears in the dashboard BUT the object ID no longer exists in the .dash file behind the dashboard and you see the behaviour whereby you are not able to move, click, or delete the box.I think the two solutions to resolve this if you come across this behaviour would be:1. Create a blank dashboard and drag the working widgets into that newer dashboard, which I can see has been suggested here and may be easier for smaller dashboards where it is quick and easy to drag into a new dashboard.2. For larger, more complex dashboards, another thing I have found to work is to:
a. export the dashboard to a .dash fileb. open that in Notepad++c. search for widgetID and do a "Find All in Current Document":
d. then click on the final row of results, for example this (this will take you to that row in the .dash file):
e. highlight the parenthesis before "subcells" to identify the start and end for that pair of parenthesis (the start and end of the pair will display in red to indicate they are associated with each other):
f. then remove that pair of parenthesis, and the contents within them (so everything in yellow above) and also remove the comma from the row above - in the screenshot the comma from row 95 has the comma that needs removing. And then the contents from row 96 - 112 would be removed.g. Then with that removed, save the .dash file again
h. and then import it back into AnalyticsThanks,James
This is awesome, James. I have one that I haven't fixed yet, and even though it's a small dashboard (3-4 widgets), I'm going to try this solution. Thank you for sharing!
Happy to pass along any and all ideas!
Definitely a Creepy Pasta in the making