Ticket count issue

Please help me understand how Ticket count works in the Seats and Tickets cube of analytics. It's not pulling same data as in the canned Attendance by performance report (even accounting for the fact that analytics only updates once overnight). The count is right in a 123 indicator widget (Total Ticket sales) but not a pivot table widget (Pricetype breakdown- which also isn't showing all the pricetypes). What am I missing? We have another attendance dashboard using Ticket count and it's off too.  

          

                                         

Parents
  • Yes, our members receive free admission. They don’t even need to buy a ticket. We have straight to gate NSCAN to let them in. That’s why I’d expect the Attendance number to be higher than tickets sold. Let me look at that aspect closer, thanks!
     
    Shelley Espinoza
    Fundraising Data Reporting and Analytics Manager | Missouri Botanical Garden
    4344 Shaw Blvd. | St. Louis, MO 63110 mobot.org
    sespinoza@mobot.org | (314) 577-5195
     
     PThink green.
    Please recycle and consider the environment before printing this email.
     
     
Reply
  • Yes, our members receive free admission. They don’t even need to buy a ticket. We have straight to gate NSCAN to let them in. That’s why I’d expect the Attendance number to be higher than tickets sold. Let me look at that aspect closer, thanks!
     
    Shelley Espinoza
    Fundraising Data Reporting and Analytics Manager | Missouri Botanical Garden
    4344 Shaw Blvd. | St. Louis, MO 63110 mobot.org
    sespinoza@mobot.org | (314) 577-5195
     
     PThink green.
    Please recycle and consider the environment before printing this email.
     
     
Children
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