This is a little baffling.
I've created a small dashboard for a registration (comp) event that we are running. I've got a lovely Scatter Map telling me where around the world people are booking from, and a widget that counts number of unique Constituent Id. But total ticket count is 0. I can use rows to show the price type and even the constituent Ids of all the people who have allegedly not bought a "ticket". bi.VT_ORDER_DETAIL has all of the sales and I have a seat map full of orders.
I can't figure why I might have a Ticket Count as 0?
2526.DanceLocale.dash
Another thing that has tripped me up before is if you have a ticket layer type that isn’t ticket Analytics will say there are no tickets.
Was going to say the same thing! That tripped us up on our Comm Ed events when we got those into Analytics since we weren't using the standard Ticket Price Layer. We just added an all-zero Ticket Price Layer to each event and they started loading counts just fine.
Wow we're having this same problem and I didn't think of that! Did adding the zero Ticket Price Layer affect tickets that had already been sold? Or did you need to resell the tickets for those counts to show up?
Nope, just adding it to the event and letting Analytics load overnight solved it for us. We left existing orders and the original Price Layer that had prices set as is.