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Mobile Report - PDF Not Visible

Former Member
Former Member $organization

Hi all,

I've created a daily sales report to share with our team. It is viewable on desktop/laptop however looks like this on mobile. Is there an easy fix? Thanks!

Best,

Christopher

Parents
  • $organization

    Hi Christopher -

    This is a known issue and can be found on the Release Notes under key DEV-2707. Apple has determined that it is a problem with iOS 13 interacting with the version of Powerbuilder used by Tessitura v15. Our v16 release will include a Powerbuilder upgrade and will therefore fix this issue, and Apple has also indicated that they are working on fixing the problem in iOS 13. As Eve mentions, the workaround is to use the free Adobe Reader app to view the PDF.

    Thanks,

    Patrick

Reply
  • $organization

    Hi Christopher -

    This is a known issue and can be found on the Release Notes under key DEV-2707. Apple has determined that it is a problem with iOS 13 interacting with the version of Powerbuilder used by Tessitura v15. Our v16 release will include a Powerbuilder upgrade and will therefore fix this issue, and Apple has also indicated that they are working on fixing the problem in iOS 13. As Eve mentions, the workaround is to use the free Adobe Reader app to view the PDF.

    Thanks,

    Patrick

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