Hi all,
I've created a daily sales report to share with our team. It is viewable on desktop/laptop however looks like this on mobile. Is there an easy fix? Thanks!
Best,
Christopher
Try opening it in Adobe on a mobile device. It's tedious and an extra step but that's the only way I have found to view them since this change occurred a year or so ago. It's been a while and it is hard to remember but I think we noticed it when we updated to V15.
Hi Christopher -
This is a known issue and can be found on the Release Notes under key DEV-2707. Apple has determined that it is a problem with iOS 13 interacting with the version of Powerbuilder used by Tessitura v15. Our v16 release will include a Powerbuilder upgrade and will therefore fix this issue, and Apple has also indicated that they are working on fixing the problem in iOS 13. As Eve mentions, the workaround is to use the free Adobe Reader app to view the PDF.
Thanks,
Patrick