Email Unspecified when trying to share Dashboard.

Hello All,

Currently trying to share a dashboard to another user in the same group. Confirmed user has logged into Tessitura Analytics but when I go to share with her by searching her user name it states "Email Unspecified" below her name. When I manually type in her email it states "There are no users matching for this criteria".

What are we missing to share the dashboard with this user?

Thanks,

Nathaniel 

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